Terms of service
Privacy Policy
Last updated: 23 December 2025
This Privacy Policy describes how XPAC RAMON (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you disagree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page with a revised “Last updated” date.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from various sources. The type of information collected depends on how you interact with us.
In addition to the specific purposes outlined below, we may use your information to:
Communicate with you
Improve and optimize our Services
Comply with legal obligations under applicable Indian laws
Enforce our terms and policies
Protect our rights, customers, and business
What Personal Information We Collect
Information We Collect Directly from You
You may provide us with the following information when using our Services:
Contact details: Name, billing address, shipping address, phone number, and email address
Order information: Products purchased, payment confirmation, delivery details
Account information: Username, password, and security-related details
Customer support information: Any information shared while contacting us for assistance
You may choose not to provide certain information; however, this may limit your ability to use some features of the Services.
Information We Collect Automatically (Usage Data)
We may automatically collect certain information about your interaction with the Site, including:
IP address
Browser type and device information
Pages visited, time spent, and referring URLs
Network and connection details
This information is collected using cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may receive personal information from third-party service providers, including:
E-commerce platform providers (such as Shopify)
Payment gateways that process transactions securely
Logistics and fulfillment partners
Marketing and analytics partners
Any information received from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your information to:
Process payments
Fulfill and ship orders
Manage accounts
Handle returns and exchanges
Send order and account-related communications
Marketing and Advertising
With your consent where required, we may use your information to:
Send promotional emails, messages, or offers
Display relevant advertisements on our Site or third-party platforms
Improve personalization and customer experience
You may opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to detect, prevent, and investigate fraudulent or unauthorized activities. You are responsible for maintaining the confidentiality of your account credentials.
Customer Support and Service Improvement
Your information helps us respond to queries, provide support, and improve our products and services.
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our Services.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.
For Shopify-related cookies, you may refer to Shopify’s official cookie policy.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
To vendors and service providers assisting with payments, shipping, IT services, analytics, and customer support
To marketing and advertising partners
With your consent or at your direction
To comply with legal obligations, court orders, or government requests
In connection with a business transfer, merger, or restructuring
We do not sell sensitive personal data for profiling or inference purposes.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external platforms. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to:
Provide Services
Comply with legal and regulatory requirements
Resolve disputes
Enforce agreements
Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for data processing
Opt out of marketing communications
To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.
Complaints
If you have any concerns or complaints regarding how we handle your personal information, please contact us. You also have the right to lodge a complaint with the appropriate data protection authority under Indian law.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
XPAC RAMON
📧 Email: jyotibala@lotusheritage.org
📍 Hoshiarpur, Punjab, India